1. General Principle
Refund eligibility depends on the approved project scope, development stage, resources allocated, work completed, third-party expenses incurred, and the specific payment schedule agreed for the project.
2. Project-Specific Terms
The approved quotation, contract, or service agreement takes precedence over general website statements regarding payment schedules and refund terms.
3. Initial Payments
Initial deposits or discovery phase payments cover requirement analysis, architecture mapping, design mockups, environment provisioning, and reserved engineering capacity. Refundability of initial payments follows agreed contract clauses.
4. Milestone Payments
Payments linked to approved project milestones correspond to work performed. Once a milestone deliverable is reviewed, accepted, and signed off, the associated payment is generally non-refundable.
5. Completed Work
Hours dedicated to custom programming, UI design, database modeling, software testing, and API integration prior to a refund request will be evaluated against work completed.
6. Third-Party Costs
Costs incurred for domain registration, cloud server hosting, third-party API subscriptions, SSL certificates, or purchased software assets are non-refundable where external vendors do not issue refunds.
7. Custom Development
Custom software components, proprietary workflows, and tailored application code constructed specifically for a client’s business logic are non-refundable after delivery.
8. Approved Refunds
Any mutually agreed refund must be confirmed in writing by DesignMUSTER technologies and executed through the original payment channel.
9. Refund Processing
Approved refunds are processed within 14 to 30 business days, depending on bank processing schedules and international transfer procedures.
10. Non-Refundable Items
Work already accepted by the client, expired project support periods, completed consulting sessions, and third-party license fees are strictly non-refundable.
11. Disputes and Review
In the event of a project dispute, both parties agree to engage in good-faith written review to reach a fair resolution based on documented requirements.
12. Contact Us
For payment or refund inquiries, write to info@designmuster.com.